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  • Artwork
    Artwork All proposals are based on receipt of print ready artwork – a vector file. This means the artwork files you send should not require any further graphic design work. As a general guide, the file format is usually Illustrator or Corel Draw. If you don’t have print ready artwork, we can assist you with graphic design preparation (additional charges apply).
  • Delivery
    Delivery is made Monday to Friday, generally between 9am – 5pm. Only deliveries to street addresses can be made. Freight charges apply, unless advised.
  • Stock and indent orders
    A stock item is held locally and decorated locally. The lead time for a locally supplied product will vary. An indent order is often a ‘made to order’ Item or a large quantity, produced and decorated off-shore. Lead times are usually 10-12 weeks.
  • Lead times
    All lead times vary and will pend availability of stock and decoration method. After order, the delivery time always starts from the date of a signed artwork proof. It is recommended that you allow additional time, particularly around peak times such as the lead up to Christmas.
  • Membership
    Thrive Promotional is a member of the industry body known is Australasian Promotional Products Association.
  • Minimum Quantities
    minimum order quantities apply and vary. Refer to each product.
  • Ordering
    To place an order, please include the following details : Purchase order number Item Name Code Description (including colour and other relevant information) Quantity Invoice details (Company, ABN, address) Delivery address Date Required Once an order is placed : Print ready artwork will be requested Artwork proof prepared. This gives you a chance to check the final details. Once you sign off, this confirms the order details and it proceeds to decoration. Delivery
  • Payment
    Payment terms will be stated on all proposals. Terms will vary according to the project and ordering time frame. Full payment or a deposit may be requested. Payment can be made via company cheque or direct deposit. Credit card facilities are available (Visa, Mastercard or American Express). A credit card charge of 2% may apply.
  • Pricing
    All products will be quoted in Australian dollars. Unless stated, all orders are subject to 10% GST (Australian Goods and Services Tax).
  • Samples
    Samples of most corporate gift or promotional product items can be organised. Unless advised, these will be invoiced, along with freight charges. Unless advised otherwise, returns will not be accepted. Please make contact prior to sending any goods back to Thrive Promotional Products & Corporate Gifts (freight and a restocking charge may apply if goods are accepted for return).
  • Trade Marks
    Where images are displayed on this website, using logos or messages, these are for the purpose of example only. There is no intended endorsement or ownership implied.
  • Supply and unders and overs
    From time to time, some projects (often custom made / indent orders) may include an ‘under or over’ supply notice. The industry standard is 3-5% of the quantity ordered. The invoice will reflect the final quantity supplied. If exact quantities are required, it is always recommended to order additional stock ‘just in case’.
  • Help! I don't know where to start
    We are here to guide you. Just send us a brief with as much background as you can. Then we will research and submit ideas for review.